tg778 Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how tg778 ("tg778," "we," "us," or "our") collects, processes, stores, and protects personal information obtained from users ("you," "Player," or "User") of the tg778 online gaming platform accessible at tg778.org (the "Platform").

tg778 is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission ("NPC"). By registering an account or using the tg778 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all personal information collected through the tg778 website, mobile platform, customer support channels, and any other tg778-operated service. It does not apply to third-party websites or services that may be linked from the Platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register, verify your account, or interact with tg778 support, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's license, SSS/GSIS number).
• Contact Information: Email address, mobile number, and residential address (including barangay, city/municipality, province, and postal code).
• Financial Information: GCash account details, PayMaya/Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details for payment processing and withdrawal verification.
• Verification Documents: Copies of government-issued IDs, proof of address documents, and selfie photographs submitted for KYC (Know Your Customer) verification.
• Account Credentials: Username and encrypted password (tg778 does not store passwords in plain text).
• Communications: Records of your correspondence with tg778 customer support, including live chat transcripts and email exchanges.

2.2 Information Collected Automatically

When you access and use the tg778 Platform, we automatically collect certain technical and behavioral data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, betting history, deposit and withdrawal history, and navigation patterns within the Platform.
• Location Data: General geographic location derived from your IP address (country and city level). tg778 does not collect precise GPS location data.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 5 of this Policy.

2.3 Information from Third Parties

tg778 may receive personal information about you from third-party sources, including payment processors (for transaction verification), identity verification service providers (for KYC compliance), and fraud prevention partners. Such information is used solely for the purposes described in this Policy.

3. How We Use Your Information

tg778 processes your personal information for the following lawful purposes:

• Account Management: To create, maintain, and manage your tg778 account, including processing registrations, verifying identity, and managing account settings.
• Service Delivery: To provide access to tg778 games, process deposits and withdrawals, credit bonuses, and deliver customer support.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws and regulations, including KYC/AML (Anti-Money Laundering) obligations, age verification requirements, and reporting obligations to relevant authorities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about tg778 offers and updates.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the tg778 Platform.
• Legal Claims: To establish, exercise, or defend legal claims in connection with disputes or regulatory proceedings.

4. Sharing & Disclosure

tg778 does not sell, rent, or trade your personal information to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

4.1 Service Providers

tg778 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on tg778's instructions and in accordance with applicable data protection laws.

4.2 Regulatory & Law Enforcement Authorities

tg778 may disclose your personal information to government agencies, regulatory bodies (including PAGCOR and the Anti-Money Laundering Council), law enforcement authorities, and courts where required by applicable Philippine law, court order, or regulatory directive. tg778 will notify you of such disclosures where legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of tg778's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.

4.4 With Your Consent

tg778 may share your personal information with other third parties where you have provided explicit consent for such sharing. You may withdraw such consent at any time by contacting tg778 support.

5. Cookies & Tracking Technologies

tg778 uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function, including session management, authentication, and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming limits) to provide a personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform to help tg778 improve performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content about tg778 to you on the Platform. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tg778 Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

6. Data Retention

tg778 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account's active status and for a period thereafter as required by applicable law.

Specifically, tg778 retains:

• Account and KYC records: For a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction records: For a minimum of five (5) years following the date of the transaction.
• Customer support communications: For a minimum of two (2) years following the resolution of the relevant inquiry.
• Marketing consent records: For the duration of your consent and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, tg778 will securely delete or anonymize your personal information in accordance with its data disposal procedures.

7. Data Security

tg778 implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tg778 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Two-factor authentication options for player accounts.
• Incident response procedures for detecting and responding to data security breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tg778 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal information held by tg778:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as described in this Policy.
• Right of Access: The right to request a copy of the personal information tg778 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: The right to request deletion of your personal information, subject to tg778's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact tg778's Data Protection Officer using the contact details provided in Section 12 of this Policy. tg778 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

9. Protection of Minors

The tg778 Platform is strictly intended for persons aged 21 years and above. tg778 does not knowingly collect personal information from individuals under the age of 21. If tg778 becomes aware that personal information has been collected from a person under 21 years of age, such information will be immediately deleted and the associated account closed.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to tg778, please contact us immediately at the details provided in Section 12 so that we can take appropriate action.

10. International Data Transfers

tg778 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting services), tg778 ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal information, including contractual data protection clauses with the receiving party.

11. Changes to This Policy

tg778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email notification and/or prominent notice on the tg778 Platform at least seven (7) days prior to the effective date of the change.

The date of the most recent revision is indicated at the top of this Policy. Your continued use of the tg778 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed about how tg778 protects your personal information.

12. Contact & Data Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by tg778, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC complaint process is available through official Philippine government channels.